To be eligible for a SECUR HMO I-SNP plan, you must be enrolled in Medicare Part A and Part B, reside in the service area of the plan, and meet specific criteria for institutional-level care. This includes individuals living in a facility or those who need equivalent care at home. For more details, contact our Member Services team at 1.833.76SECUR (1.833.767.3287) or TTY 711 who are available 7 days a week from 8 a.m. to 8 p.m. (ET) from October 1 – March 31, and 8 a.m. to 8 p.m. (ET), Monday through Friday from April 1 – September 30.

SECUR HMO I-SNP plans cover a wide range of healthcare services, including hospitalization, primary care visits, specialist appointments, prescription drugs, lab tests, and preventive services. Additionally, our plans offer extra benefits like dental, vision, hearing, and transportation. Check our Plan and Benefits page for a comprehensive list of covered services and benefits.

Enrolling in a SECUR HMO I-SNP plan is easy! You can enroll by calling 1.833.76SECUR (1.833.767.3287) or TTY 711, or by mail by downloading and sending in the Enrollment Form. Our Member Services team is available to guide you through the process and answer any questions.

Yes, you can switch to a SECUR HMO I-SNP plan during the Medicare Annual Enrollment Period (AEP) from October 15 to December 7, Medicare Advantage Open Enrollment (OEP) from January 1 to March 31. or if you qualify for a Special Enrollment Period (SEP). If you’re already enrolled in a Medicare plan and meet the eligibility requirements for an I-SNP plan, contact us to discuss your options and learn more about making the switch.

State regulators in Florida suspended Mirra Health Care’s authority to function as a third-party administrator (TPA).

Commissioner Mike Yaworsky said, “Mirra Health’s business practices are extremely reckless, especially when it comes to exposing the sensitive health information of vulnerable Florida residents. I am ordering an immediate suspension of the company’s certificate of authority, as the company’s actions are not competent or trustworthy.”

For more information, please visit the OIR at https://floir.gov/.

Was member information misused?

At this time, the OIR has no evidence of misuse of member information. Please visit the OIR website at https://floir.gov/ for additional details.

What has SECUR Health Plan done to address this matter?

SECUR Health Plan:

• Discontinued Mirra Health Care’s services as of Monday, June 22, 2026. However, during the transition, factors necessitated the use of its platforms.
• Redirected paper claims to the following address:
  • SECUR Health Plan, Attention: Claims Department, 8761 N. 56^th Street, P.O. Box 16349, Tampa, FL 33617
• Engaged a replacement TPA with industry experience and approved by the Florida Office of Insurance Regulation.

If you have any questions or need more information about SECUR HMO I-SNP plans, please contact our Member Services team at 1.833.76SECUR (1.833.767.3287) or TTY 711. Our representatives are available 7 days a week from 8 a.m. to 8 p.m. (ET) from October 1 – March 31, and 8 a.m. to 8 p.m. (ET), Monday through Friday from April 1 – September 30. Our team provides assistance and answers any questions you may have.