Interoperability and Patient Access
At SECUR Health Plan, we believe your health information should be easy to access, secure, and useful to you. That’s why we follow the Centers for Medicare & Medicaid Services (CMS) Interoperability and Patient Access Rule (CMS-9115-F). This rule is designed to put you in control of your health data.
What Does This Mean for You?
- Access your health information anytime: You can use apps of your choice to view your claims, medications, and other health records.
- Better care coordination: Doctors, pharmacies, and other health plans can securely share information to help you get the right care at the right time.
- Transparency: You’ll have up-to-date provider and pharmacy directory information at your fingertips.
How It Works
CMS requires health plans like SECUR to make certain information available through secure online connections called APIs (Application Programming Interfaces). Think of APIs as digital bridges that let your health data flow safely between systems you trust.
We offer:
- Patient Access API: Lets you connect your health data to apps you choose.
- Provider Directory API: Gives you current information about doctors and pharmacies in our network.
- Payer-to-Payer Data Exchange: Ensures your records can move with you if you switch health plans.
For Developers
If you’re building apps or tools that connect with SECUR’s APIs, you can find technical details and register through our Developer Portal. This ensures that all connections meet CMS standards for privacy and security.
Why This Matters
Healthcare can be complicated, but accessing your information shouldn’t be. By following CMS rules, SECUR makes sure you have the freedom to use your data, the confidence that it’s secure, and the convenience of sharing it when needed.
Need More Information?
We know this topic can feel technical, and you may have questions about how it works for you. If you’d like more details about SECUR’s partnership with AaNeel or how to connect your health information through our APIs, we’re here to help.
You can contact our Member Services team:
- Phone: 1.833.76.SECUR (1.833.767.3287). TTY users call 711.
- Email: [email protected]
- Hours: Member Services is available seven (7) days a week from 8 a.m. to 8 p.m. (ET) from October 1 – March 31, 8 a.m. to 8 p.m. (ET), Monday through Friday from April 1 – September 30.
We’ll walk you through the process and make sure you feel confident using these tools to access your health information securely.
Frequently Asked Questions
Do I need to sign up to use this?
No extra sign up is required. SECUR has partnered with AaNeel, which provides the secure technology behind our Patient Access API. You simply choose an app that connects through AaNeel’s platform and follow the app’s instructions.
Is there a cost to me?
No. Accessing your health data through approved apps connected via AaNeel is free.
What kind of information can I see?
You’ll be able to view things like your claims, medications, and provider information. AaNeel’s technology helps make this data available in a secure, easy to use format.
Is my information safe?
Yes. AaNeel’s platform meets strict CMS privacy and security standards. You’re always in control of which apps you connect to your data.
Do I have to use a specific app?
No. You can choose from any app that meets CMS requirements and connects through AaNeel’s API. This gives you the flexibility to pick the tool that works best for you.
What if I change health plans?
Through our partnership with AaNeel, your information can move with you. CMS requires health plans to exchange data securely, so your new plan can access your records and continue your care without interruption.
12470 Telecom Drive, Suite 301, Temple Terrace, FL 33637
Phone: 813.357.5300 | Toll-Free: 1.833.767.3287 (TTY 711)
[email protected]
