• Assigned a Primary Care Physician (PCP).
• Signed two key forms: Appointment of Representative (AOR) and Permission to Share Information (PSI).

• Personal Welcome Letter from SECUR Chairman of the Board.

• Member ID Number printed at the top.

• Receive Enrollment Verification Letter in the mail.

• Confirms enrollment in your plan.

• Meet the Provider Relations and Case Management team.

• Welcome bag with branded items and magnet.

• Ask questions and learn what to expect.

• Member Services calls to check in with a verbal welcome.

• Family/facility can ask questions or request help.

• Get your Member ID Card.

• Receive a Welcome Kit with:

  • Member Rights and Responsibilities

  • Advance Directives

  • Extra PSI and AOR forms

  • And more

• Meet with Care Coordinator for your HRA.

• Ensure:

  • PCP is confirmed.

  • PSI/AOR forms are complete.

* The HRA takes place within the first 30 days from the effective date with the plan.

• Level of care assessment performed by a non-SECUR Health Plan team member.

• Verifies eligibility for Institutional Special Needs Plan

• Member Services or Care Coordination calls to:

  • Check on your experience.

  • See if we can improve your care or support.